ITSM Project Manager

Job Summary

We are looking for an experienced ITSM Project Manager with strong hands-on exposure to ServiceNow ITSM and End User Computing (EUC) operations. This role focuses on day-to-day IT service management activities, customer-facing support coordination, and ITSM process execution within a structured ITIL environment. The ideal candidate will have solid experience supporting enterprise users, working closely with internal teams and partners, and maintaining service quality and operational efficiency.

Job Roles and Responsibilities

• Perform hands-on ITSM operational activities using the ServiceNow ITSM platform (Incident, Request, Change, Problem).
• Support EUC operations, including Remote Support and Deskside Support coordination.
• Handle customer-facing interactions professionally, ensuring timely communication and service updates.
• Execute ITIL-aligned processes and e...