ITSM Project Manager

We are looking for an experienced ITSM Project Manager to oversee End User Computing (EUC) service operations and ensure effective IT service delivery aligned with ITIL best practices. This role is customer-facing and requires strong stakeholder coordination, ServiceNow ITSM expertise, and a hands‑on approach to service management and continuous improvement.

What You’ll Do:

• Lead and manage IT Service Management (ITSM) operations, with a strong focus on EUC services including Remote and Deskside Support
• Act as the primary point of contact for customers, ensuring high-quality service delivery and customer satisfaction
• Drive incident, problem, change, and request management processes using ServiceNow ITSM
• Monitor service performance, SLAs, and KPIs; identify gaps and drive service improvements
• Create and maintain service reports and dashboards to support operational and management reviews
• Collaborate closely w...