ITSM Senior Functional Consultant

On-site - Taguig >10 Yrs Exp Bachelor Full-time

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Job Description

• Implement, standardize, and optimize ITIL-based Service Management processes across large, multi-provider environments.
• Plan and lead end-to-end ITSM process implementations aligned with business and strategic objectives.
• Reengineer and design ITSM processes to improve productivity, quality, and service delivery, ensuring stakeholder alignment.
• Lead functional implementations using ITSM tools such as ServiceNow , collaborating closely with technical teams in an Agile environment.
• Develop and maintain process documentation , test scripts , and training materials .
• Conduct operational trainings and support organizational change management initiatives.
• Define, implement, and monitor KPIs and reporting to measure process effectiveness...