Job Description
ITSM Service Manager
First Orion UK Limited is a fast‑growing, privately held company focused on eliminating scam and nuisance calls across telecommunications networks. Headquartered in Little Rock, Arkansas (USA), we are seeking an ITSM Service Manager based in the United Kingdom who will report to the Associate Director, IT Service Management.
The ITSM Service Manager is a full‑time, permanent employee position. This individual contributor will maintain and support IT Service Management (ITSM) solutions and processes, collaborate with service owners and stakeholders to evaluate and optimise IT services, remove roadblocks, solve problems, and drive delivery in a fast‑paced environment. The role also coordinates changes to minimise disruption and ensure smooth operations. No direct people‑management responsibilities.
What You’ll Do
- Oversee the effective functioning of core ITSM processes for a portfolio of IT services.
- Ensure al...
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