ITSM SIAM Business Analyst & Japanese Translator

Role: Senior Business Analyst cum Japanese Translator – ITSM & SIAM

Location: Bengalore/Hyderbad/Chennai/ Pune/Noida

Exp: 8+ yrs

Who are we looking for?

The Senior Business Analyst – ITSM & SIAM plays a critical role in bridging business objectives and IT service operations. The role focuses on analyzing, defining, and optimizing ITSM and SIAM processes, enabling data‑driven decision‑making, and supporting executive stakeholders with actionable insights. The BA works closely with service providers, IT operations, and business leaders to ensure IT services deliver measurable business value using ITIL 4 and SIAM frameworks.

Experience & Background

• 8 + years of experience as a Business Analyst in ITSM / Service Management environments
• Strong exposure to SIAM and multi‑vendor operating models
• Experience supporting ITSM Managers, Service Delivery Managers, and Governance...