IT/Software Project Services Lead

You will report to the Operational Manager and be based at our Johannesburg office in South Africa. As a Project Services Lead (PSL) within the Geoscience Portfolio, you will be responsible for managing all services projects & engagements within the customer base. The PSL must ensure that the regional technical resources (TAs) are appropriately scheduled across all areas of direct customer interaction, which extends to technical support, certified learning workshops, learning marketing, sales support and product implementation. Where the schedule requirements exceed that of regional capacity (or technical capability), the PSL must engage cross-regionally with their peers or with the Product Specialist Team for assistance, or sub-contract Nova Network Partners where appropriate.

As the Team Lead for the regional Technology Advisors, the PSL must systematically build the TA team depth through application of the internal TA Learning Pathway, and in line with the regional busines...