IVD Service Specialists

The IVD (In Vitro Diagnostics) Application & Service Specialist plays a crucial role in supporting diagnostic product development, implementation, and customer engagement.

Provide in-depth knowledge of IVD products, including instruments, reagents, and software trouble shooting to provide better solutions to distributors.

Conduct product training, presentations and demos for distributors, laboratory staff and healthcare professionals.

Support installation, calibration, and validation of diagnostic systems and on-site and remote support to ensure proper usage and maintenance.

Act as a clinical liaison, helping users interpret results and optimize workflows.

Provide pre-sales and post-sales support, helping to close deals and retain customers.

Gather customer feedback to inform product improvements and marketing strategies.

Work closely with NK HQ for product and technical updates.

Ensure products comply with IVD regul...