IVR Contact Center Specialist Toronto

Join a long-term contract role as a Contact Center Specialist (IVR) in Toronto, ON. Leverage your expertise in DTMF IVR application development to drive seamless customer interactions across platforms.

This role requires over four years of experience with DTMF IVR, Cisco Call Studio, and Apache Tomcat. You'll focus on integrating CVP applications with UCCE routing scripts and refining call management systems. Ideal candidates are proficient in both technical and customer-facing aspects, ensuring effective communication and service delivery.

Key Responsibilities:
• Develop DTMF IVR applications using Cisco Call Studio
• Integrate CVP IVR applications with UCCE routing scripts
• Implement DNIS queuing to Skillgroup effectively
• Customize CVP elements using Java on VXML server
• Manage application performance via Apache Tomcat

Requirements:
• Over 4 years in DTMF IVR application development
• Proficiency in ...