IVR ENGINEER

Be a part of Stefanini !

At Stefanini we are more than 30,000 geniuses, connected from more than 40 countries, we co-create a better future.

Apply IVR ENGINEER – NICE CXone & Java!

Requirements

• Bachelor’s degree in Systems Engineering, Computer Science, Electronic Engineering, or related fields.
• Desirable certifications in Java, software development, or NICE CXone.
• Strong experience creating and maintaining scripts in NICE CXone Studio (IVR, routing logic, call flows).
• Solid knowledge of ACD, IVR, skill-based routing, and omnichannel workflows.
• Experience integrating CXone with backend systems through REST APIs, event flows, and data actions.
• Familiarity with Contact Center modules such as WFM, QM, call recording, and reporting.
• Ability to diagnose and troubleshoot platform issues using logs, monitoring tools, and call tracing utilities.
• Advanc...