IVR Techlead

Tech Lead – AI Integration & Full Stack Engineering (Offshore) Comprehensive Job Description The Tech Lead will oversee an offshore engineering team responsible for full-stack development, API integration, and conversational AI enablement, driving the transformation of both legacy and cloud-based systems. This role requires a blend of leadership, hands-on technical contributions, and cross-team coordination to ensure successful delivery across two conversational platforms, Parloa integrations, and enterprise API ecosystems. Experience in a transformation like this is a must. This individual will guide API-focused full-stack engineers and AI developers specializing in prompt engineering and chatbot integration. The Tech Lead will manage the entire technology transformation project for IVR and Chat teams, ensuring all deliverables align with design and architectural standards. The role demands coordination across AI Developers, API Integrators, DevOps, and other stakeholders, providi...