Japan - Kiehl's CX Manager (LUXE)

Key Job Accountabilities 主要職務

You will be responsible for enhancing client engagement and increasing brand desirability, and achieving ambitious business objectives.

- Develop annual Digital & LINE startegy by designing seamless and engaging O+O initiatives in alignment with brand's priorities.

- Supervise official LINE account from strategic planning to execution.

- Manage brand Community Site to implement interactive CX campaigns and communications for nuturing upper tier customers.

- Set clear Objecives / KPIs and regularly monitor and analyze the results. Share and utilize findings/data for further action.

 -Track the EC traffic and sales generated through effective LINE communication.

- Lead CX-related projects, introducing the latest technologies, trends and competitor's benchmark.

 -Budget Management for Digital & LINE

- Asset Management - Creative direction and quality check

 -VIP customer event support<...