JIRA Technician at AGA Benefit Solutions

Elevate technology support in a key role as a JIRA Technician with AGA Benefit Solutions in Quebec City. This position focuses on tech support and JIRA optimization to boost operational efficiency.

As a JIRA Technician, you'll be the primary IT contact at AGA's Quebec City office, delivering on-site and remote support. You will maintain hardware, software, and network access, ensuring smooth operation for all employees. Your expertise in JIRA will help streamline business processes and implement effective solutions.

Key Responsibilities: • Provide technical support for workstations and IT equipment • Manage JIRA configurations including workflows and permissions • Collaborate on user training and documentation • Participate in IT projects and maintenance tasks • Respond to incidents and service requests in a timely manner

Requirements: • 5+ years experience with Jira cloud platform • Strong knowledge of virtualization technologies • Proficiency in Active Dire...