Jnr & Snr Customer Service Service Officer

Location: Singapore
Job Type: Full-time

Senior Customer Service Officer – EMTR & SEA

Why this role?
Were looking for a Senior Customer Service Officer to manage end-to-end order fulfillment across the EMTR and SEA regions. This role plays a critical part in delivering an excellent customer experience while driving operational efficiency across order processing, delivery, customs clearance, and reverse logistics.

Youll act as a key point of contact for customers and internal stakeholders, working closely with 3PL partners and cross-functional teams to resolve issues, meet KPIs, and continuously improve customer service and supply chain processes.

Key Responsibilities:

1. Manage end-to-end order-to-cash (OTC) activities, including order entry, fulfillment, tracking, invoicing, and dispute resolution
2. Ensure strong OTIF and CFR performance in collaboration with 3PL partners

3. Handle customer inquiries and resolve complex ...