Job profile For the post of IT Service Specialist -FMCG organisation

Roles and Responsibilities

- Be responsible & accountable for IT Service Delivery

- Support IT Management in the decision-making process through the monitoring of relevant IT Services

- Contributes to defining KPIs and dashboards and suggesting ways to improve performances

- Ensures that all IT services and support functions remain responsive to customer needs

- Ensures adequate reporting and service standards are met for all services

- All technical changes are communicated and managed with appropriate governance

- Enforces a program of continual service improvement across the wider IT service delivery function

- Be Accountable for Statutory & Internal Audits, Monitor Compliance with Group Governance & Implement Group IT policies as applicable

Desired Candidate Profile

- 8+ years of overall work experience, with not less than 3 years in supporting Global applications c...