Job Description
Location Bangalore
Hours of Work The hours of work for this role is as shown below (all times are UK
time)
Monday to Friday 08.00 - 17.00 or 09.00 - 18.00 for the
completion of full support work
NB UK time is either 4.5 or 5.5 hours behind IST and varies with the use
of daylight-saving time during the summer months.
The DEX (Digital Employee Experience) team managing the NexThink
tool is responsible for monitoring, analysing, and optimizing end-user
digital experiences across the organization. Their key responsibilities
include proactively identifying performance issues in endpoints and
applications, ensuring seamless connectivity and system
responsiveness, and providing actionable insights to IT support teams
for faster incident resolution. They also play a crucial role in
maintaining compliance with digital workplace standards, enhancing
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