Job Title: Senior Customer Service Agent

Job Title: Senior Customer Service Agent (Inbound & Outbound – U.S)

Work Location: Work From Home

Job Summary

We are looking for a highly experienced Customer Service Agent to handle inbound and outbound calls for Australian-based clients serving the US market. The ideal candidate must have 3+ years of experience, excellent English communication skills, and a clear, natural American accent.

This role requires professionalism, strong customer handling skills, and the ability to deliver service aligned with US standards.

Key Responsibilities Inbound Support

• Handle inbound calls from US customers professionally
• Resolve complex inquiries and escalations efficiently
• Provide accurate information regarding products, billing, and services
• Maintain high customer satisfaction scores
• Accurately document all interactions in CRM systems

Outbound Support

• Conduct follow-up calls and custome...