Join Clio as Customer Support Specialist

Elevate your career as a Customer Support Specialist at Clio in Burnaby. This role offers an exciting opportunity for new graduates to assist legal clients and enhance their experiences with AI-driven solutions.
Clio is recruiting for its Customer Support Team, known for fostering talent. You will be instrumental in helping legal professionals by resolving their queries and improving their engagement with our AI services. Your role includes mastering product details and offering proactive support to clients navigating challenges.
Key Responsibilities:
• Address incoming support inquiries through phone and email
• Diagnose and troubleshoot product issues for clients
• Serve as a trusted advisor to enhance customer efficiency
• Gather and relay valuable feedback to Product teams
• Pursue personal career growth with a focus on learning
Requirements:
• Bachelor’s degree or current students with an expected graduation by May 2026
• Background in Computer Scienc...