Join our Community of Quality Engineers- ITSM Process Specialists
CROWDCONSULTANTSJob Description
YOUR MISSION
Define, monitor, and manage Service Level Agreements (SLAs) & service level objectives for IT services in space projects
Ensure IT service operations meet agreed quality standards and uptime, coordinating incident, problem & change management
Lead QA across IT service delivery: audits, reviews, compliance, and continuous improvements
Collaborate with engineering, project management, and operations teams to deliver reliable, high-performing services
Report transparently on IT service metrics and quality KPIs to stakeholders
YOUR EXPERIENCE & TALENTS
Knowledgeable in IT Service Management, ideally within aerospace, space, or similarly regulated environments
Proven strength in Quality Assurance for IT services : process definition, monitoring, audits, SLAs & metrics
Familiarity with service managemen...
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