Join the Team Supporting B&B Hotels – German Market

Join a dynamic team in Lisbon and support one of Europe’s fastest-growing hotel chains! As a German-speaking Customer Expert, you'll handle reservations and guest inquiries via phone and email, ensuring top-quality service.

Your Profile

Native-level or C2 German speaker, with a good command of English.
Strong communication and customer service skills.
Passionate about the hospitality industry and creating memorable guest experiences.
Team player with flexibility to work rotational shifts.

Your Responsibilities

Provide professional and friendly customer support via phone and email.
Handle reservation requests and match customer needs with the best options available.
Answer questions about hotel rates, booking conditions, and hotel details.
Resolve inquiries regarding accounts, payments, and loyalty programs.
Use positive sales techniques to convert inquiries into bookings.
Identify areas for improvement and support team motivation an...