Journey Management Controller

Crisis24

Full-time iKapa, INtshonalanga Kapa Other-General

Posted:

March 01, 2026

Location:

iKapa, INtshonalanga Kapa, South-Africa

Job Description

Who We Are Looking For 
GardaWorld is establishing a 24/7 Operations Centre in Cape Town to enhance support for our clients and operational teams across Africa. The Journey Management Controller is responsible for real-time monitoring of platforms, systems, and communications, serving as the first line of response in journey management, incident handling, and operational coordination. The role ensures client journeys and alerts are continually observed and managed in line with GardaWorld protocols. 
What You Will Work On 
Ensure pre-task correspondence is shared with the travelers 
Monitor client journeys, GPS tracking, platform alerts, and panic alarms to maintain situational awareness 
Respond to inbound communications (calls, emails, system notifications) and escalate in line with SOPs 
Liaise with local vendors, internal teams, and clients to ensure timely and effective operational support 
Ensure Daily Recon is done with vendor...
                

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Job Overview

Job Type: Full-time

Location: iKapa, South-Africa

Posted: March 01, 2026

Deadline: April 10, 2026