Jr. Account Analyst (Customer Service Representative) to support billing inquiries for a large insurance client - 2872

Call Centre Representative

Duration: 31 Jul (possibility of extension)

Location: Hybrid - Markham (All training will be completed on site and is approximately 2 weeks in duration)

Contact Center Hours are Monday – Friday 8am – 8pm (*Shift is scheduled for 8 hrs (7.5 hrs paid)

Hourly Pay Rate: $18/- to $19.56/-

Must Have Skills:

• 1-2 years in Customer Service – preferably in a call center environment.

• Proficiency in word processing, excel and various web-based programs/Windows applications.

• Handling a minimum of 70+ calls per day: high achiever will handle calls per day

• Ability to multi-task in a fast-paced space.

• Quick to adapt to an evolving surrounding.

• Professional telephone/email talent and etiquette.

• Clear and concise supportive communication and interpersonal skills.

• Analyze and resolve customer concerns (problem solving skills).

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