Jr. Account Manager

**Junior Account Manager:**


**1. Serve as the Primary Customer Contact Point for support**


+ Respond promptly and professionally to all customer inquiries via phone, email, or chat.
+ Provide product information, order updates and support guidance.
+ Primary point of contact for the organization for customers needing assistance or issue resolution.


**2. Support Sales Representatives with Post-Sale Activities**


+ Collaborate closely with assigned sales reps to understand key account needs.
+ Track customer orders, follow up on delivery timelines, and address any issues.
+ Assist in managing renewals, contract follow-ups, and service/LMP scheduling as needed.


**3. Manage and Resolve Customer Complaints and Issues**


+ Triage incoming customer complaints and determine the appropriate resolution path.
+ Coordinate with internal departments (e.g., billing, manufacturing, laboratory, tech ...