Jr. MS 365 Engineer

Job Summary

The MS 365 Engineer is responsible for the technical and operational aspects of Microsoft 365 (MS 365) environment, including ownership of services, creation of standard operating procedures, documentation, and process automation. This role involves providing third-level support for MS 365 services, maintaining high availability, and driving automation and best practices of these systems to enhance service consistency and customer experience. 

Responsibilities

• Provide third level support for the MS 365 Platform (Exchange Online, MS Entra ID, Teams, Teams Voice, One Drive, SharePoint and Intune) 
• Offer subject matter expertise in Exchange Online, MS Entra ID, Teams, SharePoint and Intune. 
• Collaborate with support personnel to design solutions that meet business requirements. 
• Own the technical operations of the MS 365 environments, including design, implementation, maintenance, administration, and support.  ...