Jr Technical Support Analyst

Position: Jr Technical Support Analyst

Location: Belo Horizonte, Brazil (Hybrid Position)

Date Posted: 4/22/26

Job Responsibilities

• Respond to tickets within established deadlines and quality standards.
• Investigate issues and identify root causes.
• Restore system functionality as quickly as possible.
• Handle on‑call support requests (on‑call or regular).
• Availability to work on 12x36 shifts.
• Manage tickets and resolve them within SLA.

Required Qualifications

• Bachelor's degree in Computer Science, Information Systems, or Engineering (technical background preferred) / Technologist diploma.
• Minimum of 1 year of experience in customer service and technical support.
• Experience with SQL.
• Knowledge of Windows and Linux environment administration.
• Minimum English level required: Intermediate (reading, writing, and speaking). Full ...