Junior Agent Support Manager

Junior Agent Support Manager


As the Junior Agent Support Manager, you will play a critical role in providing administrative support to the sales team, helping them acquire and retain customers. Reporting directly to the Group Sales Agent Support Manager, you will work to enhance the efficiency of sales processes while ensuring that customer queries and complaints are handled effectively and within the required timeframes. Your role will also include identifying opportunities for improvement in sales processes, ensuring regulatory compliance, and maintaining high customer service standards.

Key Responsibilities:
+ Enhancing Efficiency & Reducing Costs:
+ Collaborate with the Head of Sales, Provincial Sales Supervisors, and Regional Sales Supervisors to evaluate and streamline sales processes.
+ Identify areas for improvement and implement systems and process enhancements to reduce costs, such as minimizing fraud, reducing training costs, and resolving syst...