Junior Analyst, Commercial Experience Service Delivery (Bogotá)

Job Summary and Description

The E2EC Order Entry Advisor ensures the efficient operation of order processing from incoming orders to final deliveries. This role is critical for ensuring seamless order-to-ship processes and resolving any end-to-end issues. The position involves close business collaboration with market logistics, sales, and order management executive teams.

The advisor is responsible for high‑level customer service, ensuring timely and accurate order entry while minimizing manual errors. The role also requires strict adherence to internal control procedures and efficient resolution of customer service queries.

Key Responsibilities

• Manage incoming order processes, including EDI ordering (corrections and issue resolution).
• Reprocess orders in case of stock unavailability or price discrepancies.
• Handle customer queries and requests efficiently.
• Serve as the first point of contact for Order Management Exec...