Junior Client Onboarding

Basic Functions

The Junior Activation Associate will support the onboarding, training, and activation of clients in the fintech and EMI industry. The role ensures that new customers are successfully transitioned from sales to implementation by providing guidance, training, and hands-on support. This position requires strong communication and customer service skills, with the ability to deliver a smooth onboarding experience and ensure clients maximize the use of our products and services.

Essential Duties and Responsibilities

Onboarding & Training

• Assist in facilitating onboarding sessions for clients transitioning from sales to live implementation.
• Support in preparing and delivering training programs, presentations, and materials tailored to client needs.
• Guide clients in setting up accounts, platforms, and digital tools to ensure readiness for use.
• Respond to client questions and provide basic troubleshooting support dur...