Job Description
Job Description
Collections Analyst (O2C)
Role Objective:
Ensure timely collection of outstanding receivables, supporting healthy cash flow and efficient accounts receivable management.
Key Responsibilities:
Contact customers to collect overdue payments based on aging reports.
Perform ongoing follow-ups via phone, email, and other communication channels.
Maintain accurate and detailed records of collection activities and payment status.
Conduct account reconciliations and review/distribute customer statements.
Manage deductions and resolve payment disputes in coordination with internal teams.
Provide feedback on bad debt exposure and potential write-offs.
Support credit evaluations and credit limit management with the Credit team.
Escalate complex issues or disputes when required.
Cross-Functional Collaboration:
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