Junior Customer Service Executive

We are seeking an individual to join our team at Table & Apron's group of hospitality concepts, who can pivot their role between becoming an advocate for our guest and brand. The ideal candidate should be an enthusiastic and customer-centric individual who can manage the reservation system, handle phone call enquiries and service instant chat messages to provide the highest level of customer service across various concepts.

Unlike the traditional customer service roles that cover CSAT, SLA and those pesky numbers, we'll be having a well-rounded role that involves you coordinating between teams to meet guest expectations and queries.

JOB RESPONSIBILITIES

Channel Management:

• Monitor and respond to written emails, WhatsApp and Meta communication/queries.
• Handle incoming phone calls, including guest queries.

Customer Service Management:

• Service guest queries and provide assistance as needed.
• Resolve guest issue...