Junior Customer Service Representative (Science/ Environmental Background)

Job Summary: We are seeking a motivated and detail-oriented Junior Customer Service Representative with a degree in a science or environmental-related field. This role serves as a key point of contact for customers, supporting inquiries related to scientific, environmental, or technical products and services. The ideal candidate combines strong communication skills with a foundational understanding of scientific or environmental concepts and a passion for delivering excellent customer service. Responsibilities: Serve as the first point of contact for customer inquiries via phone, email, and online portals Provide accurate information regarding products, services, and processes related to scientific or environmental offerings Assist customers with order processing, documentation, and general account support Log, track, and resolve customer issues in a timely and professional manner Escalate technical or complex inquiries to appropriate internal teams when necessary Maintain accurate rec...