Junior Customer Service Specialist – Phone Support

At ABB , we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
This position reports to: Sales Support Manager - Customer Support
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Your role and responsibilities
In this role, you will have to act as the first point of contact (via incoming phone calls) for ABB Electrification customers and other stakeholders (Marketing and Sales), with the intention to make ABB an easy and trusted choice to do business with. Each day, you will provide internal and external customer support, such as, order status, finding the right speaking partner and coordinate with relevant resources to have complete case ownership.
The work model for the role is: Hybrid, four days in the office, one day WFH .
This role is contributing to the ELSB/ELSP commercial operations in the Americas region. Main stakeholders are HUB leaders...