Job Description
About the role
The Customer Solution Specialist (CSS) role reports to the Head of Customer Experience inside the product function. This reporting line represents the belief that, ultimately, customer experience lives inside the product. As an extension of the product team, the CSS is a critical link between the customer and the product.
This role is entirely focused on making sure Skynamo is valuable to the customer. The key metric we want to measure is customer usage, with the CSS continually engaging with our customers to look for additional ways that Skynamo can add value in their business.
Each CSS takes care of support for their assigned customers. In addition, the CSS team works together to provide frontline support on a rotational basis, including after-hours (emergency) support and occasional weekend support.
It is expected that support work will account for approximately 66% of the role initially but decreasing to approximately 40% as you gain ex...
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