Junior Customer Success Specialist

PIX4D is looking for a Junior Customer Success Specialist to join our APAC sales team in Tokyo, Japan.

This role requires you to become an expert on our PIX4D products and provide technical support to customers and partners. You will be able to solve related issues with data acquisition, processing and post-processing. The ideal candidate has a background in geomatics/photogrammetry, excellent communication and people skills, as well as an interest and desire to evolve in a fast-growing technology company.

Responsibilities

• Master PIX4D’s products and solutions and stay up to date on improvements 
• Provide client support and resolve technical issues via a wide range of communication channels, including a ticketing system
• Encourage seamless communication between the development team and the end-user by sharing customer experiences and staying up to date with the state of the product’s development
• Provide...