JUNIOR IMPLEMENTATION CONSULTANT

Customer Support

• Monitor and manage company support platforms, responding to client queries within agreed time frames.
• Maintain a professional and courteous manner with clients.
• Escalate complex issues where necessary.
• Ensure all support requests are resolved and closed efficiently.
• Communicate client feedback and future needs to the technical team.
• Provide clear and accurate information to clients, ensuring they understand the solutions provided.

Software Implementation & Project Support

• Assist in the implementation and setup of the company software for clients.
• Work with senior consultants and project teams to configure and optimize the software according to client requirements.
• Support project planning and execution, ensuring milestones and deliverables are met.
• Assist clients in understanding how to use the software effectively.
• Conduct bas...