Junior implementation consultant

Customer Support Monitor and manage company support platforms, responding to client queries within agreed time frames.
Maintain a professional and courteous manner with clients.
Escalate complex issues where necessary.
Ensure all support requests are resolved and closed efficiently.
Communicate client feedback and future needs to the technical team.
Provide clear and accurate information to clients, ensuring they understand the solutions provided. Software Implementation & Project Support Assist in the implementation and setup of the company software for clients.
Work with senior consultants and project teams to configure and optimize the software according to client requirements.
Support project planning and execution, ensuring milestones and deliverables are met.
Assist clients in understanding how to use the software effectively.
Conduct basic training sessions for clients, both remotely and on-site.
Identify opportunities to i...