Junior IT Engineer

A leading HR and Payroll company based in Sandton, is currently looking for a junior IT engineer.

Duties:

• Analyzing and interpreting the requests to ensure the classification, prioritization and escalation of the requests are correct.


• Work closely with other teams to ensure the quick resolution of faults and the user and/or client are kept updated on the progress in relation to the resolution of the fault.


• Identification of failures and short-comings in the current processes and escalate with recommendations.


• Addressing the issues logged by the clients in a professional and timely fashion.


• Be responsible for receiving, validating and logging service requests.


• Tracking and updating logged requests.


• Service Desk / Server / Desktop Support


• Ability to troubleshoot hardware and software issues around Microsoft and Linux technologie...