Junior IT support representative

Job description
As an Onsite Support Engineer L1 / L1.5 , you will be working closely with our technical support team to resolve issues related to software, hardware, and network systems. This is a great opportunity to gain hands-on experience in IT support, troubleshooting, and customer service.
Immediate Joiner
No shift working hours but need to be flexible when required
Educations:
Bachelor's degree or relevant certification in Computer Science, Information Technology, or a related field (preferred, but not mandatory).
Key Responsibilities:
Communicate with clients to determine needs and explain complex issues
Diagnose construction or machinery problems
Resolve malfunctions or other crises when they arise
Oversee repairs and technical improvements
Inspect and test material and machinery for safety
Ensure proper maintenance of onsite equipment
Supervise and direct onsite crew
Install new systems and technology
Draft and submit reports
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