Junior IT Support Technician

SUMMARY:
Are you passionate about technology and helping people?
Our client, a major operator of a franchisee company intended for leading brands, is on the hunt for a proactive IT Support Technician to join their team and provide first-line technical support to end-users. This role is perfect for someone who enjoys problem-solving, thrives in a structured environment, and wants to grow their career in IT. POSITION INFO:
Key Duties and Responsibilities

• Be the first point of contact for IT support via phone, email, or remote tools.
• Troubleshoot hardware, software, and application issues.
• Assist with login problems, system access, and workstation setup.
• Support business applications and escalate complex issues when needed.
• Help with system updates, patches, and routine maintenance.
• Provide friendly, customer-focused guidance and basic training to users.
• Log...