Junior Offline Quality Compliance Training Specialist

About DigiPlus Interactive Corp.
DigiPlus Interactive Corp. pioneered digital entertainment in the Philippines. It introduced leading platforms BingoPlus and ArenaPlus, widely known for their engaging experiences in interactive gaming and sports entertainment. DigiPlus also operates GameZone, with more to come.
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Job Responsibilities
(1)Quality Assurance
Conduct QA scoring for telesales calls or offline visit records
Maintain and optimize QA guidelines, scorecards, and evaluation standards
Generate daily/weekly/monthly QA reports with insights and improvement actions
Work closely with supervisors to execute corrective actions
Identify quality gaps and propose operational improvements
(2)Compliance Audit
Ensure all frontline activities comply with company policies and regulatory standards
Audit risk-related behaviors, misleading communication, or operational violations
Participate in complaint review and compliance cas...