Job Description
Position Description:
Members of the Operation Control Center (OCC) team provide on-site support on a 24x7x basis.
They will be responsible for first-level support. They are responsible for monitoring and following up on systems/servers and must be vigilant and proactive in order to avoid or minimize incidents. They are also the owner of all incidents and requests assigned to them and must react quickly to resolve them and re-establish service. If needed, they must escalate to the second level of support to ensure that resolution times are respected.
From time to time, they will work jointly with the Level 2 and Level 3 support teams to resolve technical problems or implement new services.
Together with the support teams, they will participate in deployments, upgrades, and various tests.
Your future duties and responsibilities:
The person selected for this position will join a young and dynamic team that s...
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