Junior Production Support Analyst

Key Responsibilities

• Provide Level 1 / Level 2 production support for CTRM systems built on the Aspect platform.
• Monitor trading applications and respond to incidents affecting trade capture, pricing, risk, scheduling, and settlements.
• Investigate production issues by analyzing logs, application behavior, and database data.
• Develop and implement code fixes for identified bugs or minor enhancements under guidance from senior team members.
• Assist in testing and validating bug fixes before promoting them to higher environments.
• Log, track, and manage incidents and defects using ITSM and Agile tools such as JIRA or ServiceNow.
• Communicate with business users (trading, operations, risk) to understand issues and provide status updates.
• Participate in incident resolution and post-incident reviews to understand root causes and preventive actions.
• Assist with system handovers, documentation, and knowledge tra...