Junior service delivery manager

Job purpose:

Our Service Delivery Managers are professional Technical Services Managers responsible for co-coordinating the delivery of services into our customer. The SDM plays a vital role in creating long-term healthy service provider - customer relationships, acting as the bridge between the client and our operational delivery teams. The key responsibility of the Service Delivery Manager is governance across all areas of their services including service management, incident and change management, continual service improvement and customer satisfaction as well as playing a key role in ensuring the highest level of operational service delivery.

Requirements: Maintain high performing service application support Monitor, control and support service delivery - ensuring systems, methodologies and procedures are in place and followed Manage onsite and remote Operations Manage the execution of Incident, Change and Problem M...