Junior Service Desk Analyst (1 to 3 years of experience)

Our client is a globally operating organization with a lean headquarters in Central Switzerland, supporting complex, time-sensitive operations across multiple regions. The environment is fast-paced, highly collaborative, and driven by performance, where IT plays a critical role in daily business continuity.

• Act as first point of contact for IT incidents and service requests
• Troubleshoot issues across Windows 10/11 and Microsoft 365 (Outlook, Teams, OneDrive, etc.)
• Manage and resolve tickets via ITSM tools; escape where needed
• Administer users, access, and permissions in Active Directory and Entra ID
• Handle onboarding/offboarding (account setup, access, device provisioning)
• Build, configure, and deploy laptops and endpoints
• Provide L2 support for Teams, Exchange, SharePoint, and OneDrive issues
• Troubleshoot endpoint, access, and collaboration tool issues
• Maintain documentation and support processes...