Junior Service Desk Support Engineer

We are seeking a proactive and customer-focused **Junior Service Desk Support Engineer** to join our team.
In this role, you will be responsible for ticket triage, gathering requirements to resolve tickets, and assisting end-users with hardware and software-related issues. This position offers an excellent opportunity to enhance your technical and communication skills in a dynamic support environment.
**Responsibilities**
- Handle ticket triage and gather necessary requirements for resolution
- Assist customer employees with hardware tracking and troubleshooting
- Provide support for remote working issues encountered by end-users
- Help manage user access-related tasks using Active Directory
- Collaborate with service desk teams to effectively resolve technical challenges
- Identify and escalate issues for advanced troubleshooting or resolution
- Maintain a high level of customer service and clear communication during issue resolution
- Ensure all resolved...