Junior Software Engineer, Charles River Development, Senior Associate

We are seeking a Full Stack Engineer to join our Excellence Engineering team. This role is ideal for someone who is passionate about leveraging technologies to solve complex problems and thrive in a dynamic, fast-paced environment. You are expected to use Application Performance Monitoring (APM) tools for observability and build AI-driven centralized knowledge systems. You will be responsible for triaging and troubleshooting customer technical issues, setting up and maintaining observability platforms like Dynatrace, and contributing to the development of an intelligent knowledge base using AI technologies. This role also requires developing technical solutions to support internal and customer-facing needs.

Key Responsibilities:

Customer Support & Issue Triage