Junior Support Engineer

Helius
Full-time singapore, sg, singapore, sg Computer Occupations
Posted:
June 14, 2026
Location:
singapore, sg, singapore, sg, Singapore

Job Description

Responsibilities:

  • Provide telephonic support to end users for issues related to network, internet, and software.
  • Resolve problems by clarifying queries, researching solutions, and implementing them; escalating unresolved issues when necessary.
  • Act as a liaison between internal operations and customers to address daily requirements and issues.
  • Identify, investigate, and resolve technical problems in accordance with established guidelines and documentation.
  • Monitor and track raised issues to ensure timely resolution.
  • Recognize patterns of failures and symptoms indicating underlying issues.
  • Collaborate with network and system engineers in resolving problems.
  • Work as a team to meet key performance indicators (KPIs) and service level agreements (SLAs).
  • Participate in rotational shifts to provide round-the-clock customer support.
  • Troubleshoot and facilitate the resolution of technical system an...
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    Job Overview

    Job Type: Full-time
    Location: singapore, sg, Singapore
    Posted: June 14, 2026
    Deadline: July 24, 2026