Junior Support Specialist

**Global Customer Support - Intern | Pune | 12 Months Internship |**

This role is part of the Global
Customer Support Team, responsible for providing Level 1 support to clients on
the Cornerstone OnDemand products. Junior Support Specialist works via
telephone and electronic communication (CRM) with clients to acknowledge,
analyse, and resolve application software related questions and troubleshoot issues
encountered in applications. This position requires an individual, who can
passionately and patiently educate our clients on, how our product is designed
to work, and has problem solving skills, eagerness to learn and customer centric
mindset.

**In this role you will…**

+ Consistently deliver positive customer experience reflected over Customer Satisfaction metrics (CSAT).
+ Continuous adherence with Cornerstone OnDemand support process to achieve Customer SLAs.
+ Time-bound and superior customer communication over CRM (salesfor...