Junior Technical Customer Care Agent

Overall Goal: To enhance customer satisfaction by providing high-quality professional services to Schneider Electric customers. Resolving technical issues and customer problems regarding the Company's products Tasks and Responsibilities: • The main task of this position is to resolve technical issues at the engineering level, building a positive experience of interaction with Schneider Electric; • Resolving technical issues and timely escalation of complex issues through appropriate interaction within Schneider Electric; • Monitoring customer requests; • Providing after-sales support to Schneider Electric customers and partners; • Responsibility for receiving incoming phone calls, messages, chat and prioritizing customer support needs; • Escalating customer issues to Service; Requirements: • Higher education (from bachelor's degree): electrical engineering and/or power engineering (or equivalent); • will be an advantage - Knowledge of Schneider Electric products (transformers, switchge...