Junior Technical Support Agent (Microsoft 365 / IT Support)

About the Role

We're looking for a reliable, quick-learning Technical Support Agent to help with daily support calls, many of which are Microsoft 365 related. We can teach skills; we cannot teach integrity.

Key Responsibilities

• Answer and handle incoming support calls professionally and calmly
• Log, update, and resolve tickets with clear notes and follow-through
• Troubleshoot Microsoft 365 issues (Outlook, Teams, OneDrive, SharePoint, MFA, passwords, permissions)
• Basic Windows/workstation troubleshooting, printers, connectivity
• Remote support and occasional onsite support at client premises
• Escalate complex issues with good diagnostic info and steps tried

Requirements (Must-Have)

• Valid driver's license (own vehicle not required)
• Lives close to Durbanville / Northern Suburbs OR has reliable transport (punctuality is critical)
• Well spoken and professional — telephonic suppo...