Junior Technical Support Officer (Entry Level)

The Technical Support for Network Operations Center (NOC) plays a vital role in ensuring the smooth functioning of our network infrastructure and providing technical assistance.

• Monitoring network performance and addressing any anomalies or issues promptly
• Responding to technical inquiries and providing solutions to network-related problems

• Operates and monitors all systems, applications, network and telecommunication line usage
• Fault response, troubleshooting and incident/problem management: Monitor and identify system abnormalities and resolve problems or follow-up to ensure resolution of problems escalated to relevant parties
• Perform and execute user service requests in accordance with QMS standard.
• Provides technical support to users in disaster recovery, contingency test, scheduled maintenance / system change request...